HomeFulfillment Policy

Fulfillment Policy

  1. Overview

At Branixy, we are committed to providing reliable, transparent, and high-quality digital services. This Fulfillment Policy explains how orders are processed, delivered, and supported through https://branixy.com. Our goal is to ensure every client experiences smooth communication, fast onboarding, and clear service delivery.

Company Contact Information:
Branixy
8206 Louisiana Blvd NE, Ste A #8201
Albuquerque, NM 87113, USA
Email: support@branixy.com
Phone: +1 (505) 587-2890

  1. Digital Service Delivery

All services and products provided by Branixy are digital and delivered online. These include, but are not limited to:

  • Social media management and content creation
  • Branding and logo design
  • Graphic design and visual assets
  • Website design and development
  • Marketing strategy and consulting
  • Digital templates, reports, and creative files

After payment confirmation, you will receive:

  • An on-screen order confirmation
  • A payment receipt by email
  • An onboarding or delivery email with next steps, secure links, or instructions

If you do not receive a confirmation email within 30 minutes, please contact support@branixy.com with your order details.

  1. Order Confirmation and Onboarding

Once your order is completed, an email will be sent summarizing:

  • The service or package purchased
  • Payment confirmation
  • Onboarding instructions or required information

Please check your spam or promotions folder if you do not see the email. If it is still missing, contact our support team for manual verification.

  1. Processing and Delivery Time

Most digital orders are reviewed and processed within 24 business hours.

For ongoing services such as social media management, branding projects, or web development:

  • Onboarding begins after required client information is received
  • Delivery timelines depend on project scope and are communicated in advance

If delays occur due to technical issues or workload, you will be notified promptly with an updated timeline.

  1. Refund and Cancellation Policy

We offer a 14-day refund window under the following conditions:

  • No work or setup has started
  • A duplicate or accidental payment was made
  • The service was not delivered within the agreed timeframe and no alternative solution was offered

Refunds are not available if:

  • The project has already started
  • Work or design production is in progress
  • Delays are caused by missing client materials or late responses
  • The request is based on a change of mind after project kickoff

For full details, please refer to our Refund Policy or contact support@branixy.com.

  1. Support and Assistance

We are here to ensure a clear and smooth experience. For help with:

  • Order confirmation
  • Delivery access
  • Onboarding issues
  • Service questions

Please contact:
Email: support@branixy.com
Phone: +1 (505) 587-2890

Response time: within 12–24 business hours (Monday to Friday)

  1. Company Information

Branixy
8206 Louisiana Blvd NE, Ste A #8201
Albuquerque, NM 87113, USA

Email: support@branixy.com
Phone: +1 (505) 587-2890
Website: https://branixy.com